Skip to content
Help Center
Sign in

Manage portal members, access and moderation

Decide who can read and take part, approve members, and keep discussions healthy.

Last updated

A portal can be open to everyone or limited to the people you approve. Access lives on the portal's Settings tab, members on its Members tab, and moderation in Content.

Access settings#

In Settings → Access:

SettingOptionsNew portals start with
Who can readAnyone with the address, or Members onlyAnyone
Who can take partAnyone, without signing in, or Signed-in membersSigned-in members
How people joinOpen, Approval, Invite only or ClosedOpen

Who can take part applies where a collection lets visitors post, reply or vote. How people join applies when someone signs in for the first time:

  • Open: anyone can sign in and become a member.
  • Approval: new members wait until your team approves them.
  • Invite only: only people your team invites can sign in.
  • Closed: nobody new can join, and existing members keep access.

Allowed email domains limits who can join to people with those email domains, such as acme.com. Existing members can still sign in. Leave it empty to allow any domain. Active members of Trusted portals join without approval and keep their name and avatar. You can add up to 50 of each.

Members-only portals are never shown to search engines.

How members sign in#

Members enter their email address and get a 6-digit code, plus a link that signs them in. The code works for 10 minutes and allows 5 wrong tries, and a new code can be sent after 60 seconds. New members then choose a Display name and an optional picture, or select Skip for now.

  • A sign-in lasts 30 days on that device.
  • Members change their name and picture on their account page, and can select Sign out on all devices there.
  • The sign-in screen answers the same way whether or not someone may join, so nobody can use it to find out who is a member.

Manage members#

On the Members tab:

  • Search by name or email, and filter by status. The Activity column shows when each person was last seen.
  • Invite member adds someone by Email and Name, and emails them an invitation with a sign-in link. Invited people join as active members, even when the portal needs approval or is invite-only.
  • Approve lets in someone who is Waiting for approval.
  • Suspend stops someone posting, replying and voting, and reading a members-only portal. Restore gives that back.
  • Remove deletes the membership. Their posts and replies stay, and they can join again unless the portal is invite-only or closed.

Moderate posts and replies#

Content → Moderation collects everything that needs a look:

  • Waiting for review: new posts in collections with Review new posts turned on. Publish them, or select Delete content in the row menu.
  • Open reports: items and replies visitors reported as Spam, Wrong, Outdated, Offensive or Other. Select Resolve once you've dealt with a report.
  • Recent replies: Hide a reply to take it off the portal, Show to bring it back, or select Delete reply in the row menu.

You can also hide or delete replies from an item's Discussion card in Content.

For a private beta community, combine Members only with Invite only, then add each tester from the Members tab.

Was this helpful?

Still need help?

Ask the community