Review and export form submissions

Find answers by deployment or visitor, and download them as CSV or Excel.

Last updated 27 Oct 2026

Every form a visitor submits or skips is kept with its answers and where it came from. Here's how to find and use them.

Open submissions#

In Forms, each form shows a Submissions button with the number of submitted forms. Skips aren't counted there. Select it to open the form's submissions. The list shows both, and a skipped form carries a Skipped badge.

Find the right ones#

Filter by deployment, or keep All deployments.
Select View to open a submission: its Answers, then Context with the Trigger, Source, Conversation, Visitor and Deployment.
Each submission links to its conversation (Open conversation).
To see one visitor's submissions, open the row menu and select Same visitor. Clear filters shows them all again.

A visitor has one submission per form in each conversation. If they submit again, or submit after skipping, that submission is updated.

Download#

Select Download and choose CSV or Excel (XLSX). The download follows the filters you've applied. To download all of a form's submissions, use Download responses (CSV) or Download responses (Excel) in the form's menu in Forms. A download holds up to the newest 20,000 responses.

Each file starts with details about the submission, then has one column per question, headed by the question label:

Column	What it holds
Submitted at	When the form was sent
Status	Submitted or Skipped
Country, Device, Browser, OS	The visitor's country, device type, browser and operating system
Trigger	What showed the form
Page URL	The page the visitor was on
Subject ID	The visitor's ID
Conversation ID	The conversation it belongs to

Answers to questions you've since removed, or whose reference key changed, come last, headed by their reference key.

Use the answers elsewhere#

Read submissions from your own systems with an API key. See Create and manage API keys.
A submitted form, not a skipped one, also updates the person's contact in Contacts. See Understand Contacts and Signals.
Analytics → Forms shows submissions, skips and completion rate over time, by trigger, page, country, browser and device. See Track form performance.

Submission webhooks aren't available yet. Until then, use downloads or the API.

Delete a submission#

Open the row menu and select Delete, for example when someone asks you to remove their details. The answers are removed for good.

Write clear question labels. The label becomes the column header in every download.

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