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Manage your account

Change your email, phone, username and password, and how your name appears in each workspace.

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Your account is you across help.ai: how you sign in, and settings that follow you into every workspace. Your profile in each workspace is separate, so you can use a different name or job title in each one.

Open your account#

Open the menu with your name at the bottom of the sidebar and select Account. The My Account page shows your details, whether your email and phone are verified, and your login information.

Change how you sign in#

DetailHow to change it
Email AddressSelect Change, enter the New Email Address and select Verify. Enter the 6-digit code sent to the new address and select Confirm.
Phone NumberSelect Add or Change, enter the New Phone Number and select Verify. Enter the 6-digit code sent by SMS and select Confirm.
UsernameSelect Change, enter the New Username and select Verify. Enter the 6-digit code sent to your email and select Confirm.
PasswordSelect Change, enter your Current Password, then the New Password and Confirm New Password, and select Change Password.

If a username is taken, you'll see Username unavailable. Pick another one.

To change your name or photo, select Edit Profile on the My Account page. It has First Name, Last Name and Photo. Select Upload to pick a picture, or drop or paste one on the photo. Replace swaps it, Remove clears it, and Use a link takes a picture hosted elsewhere. Select Save changes.

Your profile in a workspace#

My Profile, in the sidebar under Team & Settings, is how other workspace members see you in this workspace only. It doesn't change your sign-in details. Select Edit Profile to set your Full Name, Display Name (Nickname), Job Title / Position, Photo, Contact Email, Contact Phone, Timezone and Status / Mood, then Save changes.

Preferences and invitations#

The same menu has:

  • Preferences, where AI Chat → Submit shortcut sets how Enter works in the message box: Adaptive (recommended), Enter sends or ⌘+Enter sends. Select Save AI Chat.
  • My Invitations, which lists invitations to join other workspaces. Open one and select Accept Invitation or Decline.

To switch between light and dark, use the theme button in the header, or press T and then T.

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