Show charts and tables in replies
Let agents and AI Chat answer with cards, tables and charts alongside text.
Last updated
Some answers read better as a table, a chart or a card than as paragraphs: a plan comparison, an order summary, a trend over time. help.ai calls these visuals. You allow them per agent, and switch them on or off for your own chats.
Allow visuals for an agent#
- In AI Agents, open the row's actions menu (⋯) and select Edit.
- Under Model, turn on Chat visuals ("Allow cards, tables, and charts alongside text.").
- Select Save changes.
Chat visuals is off for new agents. When it's on, the agent can add visuals to its replies for visitors on your deployments and in your own test chats.
Visuals in your own chats#
In AI Chat, open Chat settings below the message box and use Visual replies ("Charts, tables, layouts"). It's on by default. The line under the message box shows Visuals: On or Visuals: Off. Like your other chat settings, it's remembered in this browser for all your chats.
In a test chat with an agent whose Chat visuals is off, Visual replies is locked and reads Turned off for this agent.
If a visual can't be shown#
In the widget, a visual that can't be displayed is replaced by "This visual could not be displayed." The rest of the reply stays readable.
Before you allow visuals for customers, try a few questions that suit a table or chart in the deployment's Preview.