# Publish articles and news with Content

> Write help articles and announcements once, and show them in the widget and on your portals.

**Content** is where you write what customers read: help articles, product news, community posts and ideas. The same content shows in the chat widget's tabs and on your portals.

Content has three tabs: **Collections**, **Items** and **Moderation**.

## Collections

Every content item belongs to a collection. A collection groups items and sets who can post, reply and vote. Open **Content** (it opens on **Collections**) and select **Create collection**. Under **Start from**, pick a preset:

| Preset | Use it for |
| --- | --- |
| Articles | Help Center, docs and guides; readers rate each article |
| News | Announcements and changelog entries, newest first |
| Discussions | Open conversations between your customers |
| Questions | Questions and answers, with an accepted answer |
| Ideas | Feature requests with votes and stages |

The preset fills in the **Behaviour** settings, which you can still change. Add a **Title** and **Description**, then select **Create collection**. For community and ideas settings, see [Set up a community or ideas board](https://support.help.ai/portals/set-up-a-community-or-ideas-board).

The Collections list shows which portals each collection is on, or **Not on a portal**. From a collection's row menu, **View items** lists its items and **Delete** removes it. Deleting a collection also deletes its items, with their replies and votes, and can't be undone.

## Write an item

1. In **Content**, open the **Items** tab, or select a collection's name to see only its items. Select **New content**.
2. Choose the **Collection**.
3. Enter a **Title**, a short **Description** and the **Body** in Markdown. To add a picture, select **Image** in the toolbar, or paste or drop it into the body; it uploads and goes in where the cursor is. Use **Preview** to check the body.
4. Optionally add **Tags** to help your team find and filter items in Content.
5. Set **Status** and **Visibility** (see below).
6. Select **Create content**.

## Optional fields

| Field | What it does |
| --- | --- |
| Reference key | A stable name used to link to this item |
| Order | Sort position in collections set to **Manual order**; lower shows first |
| Image | A cover or thumbnail image. Upload one, or select **Use a link** |
| External URL | Opens this link instead of the body, for a page on your own site |
| Publish date | The date news items sort by |
| Pinned | Shows the item first in its collection and on the widget's Home tab |
| Stage | Where the item is in the collection's workflow. Shown for collections with stages, such as Ideas. |

## Status and visibility

| Field | Options |
| --- | --- |
| Status | **Draft**, **Waiting for review**, **Published** |
| Visibility | **Public**, or **Private** to keep it internal |

Customers see only published, public items.

## Announce shipped ideas

A post in a **News** collection has an **Ideas this ships** field. Use **Find an idea to add** to link the published ideas the post delivers. Before you publish, the field shows how many followers will get an email.

When the post is first published as public, the followers of those ideas get an email. Ideas you add after the post is live don't send email.

## Translations

If your workspace has more than one language, switch language at the top of the editor to add a translated **Title**, **Description** and **Body**. Blank fields fall back to your default language. Collection, tags and settings are shared across languages; edit them in the default language. See [Translate content and forms](https://support.help.ai/library-and-content/translate-content-and-forms).

## Where it shows up

- **Widget:** tabs with the **Help center** and **News** layouts show published items from the collections you choose for them, and the **Home** tab lists the **Pinned** items of its collections. See [Add Home, Help and News tabs to the widget](https://support.help.ai/deployments-and-the-widget/set-up-widget-tabs).
- **Portals:** each collection you add on a portal's **Collections** tab (**Add a collection**) becomes a section of that portal. See [Create a portal](https://support.help.ai/portals/create-a-portal).
- **Agents:** with **Portals** under **Knowledge**, your agents can search the published articles of your portals.

## Moderation

When customers post on a portal, the **Moderation** tab collects new posts, open reports and recent replies. See [Manage portal members, access and moderation](https://support.help.ai/portals/manage-portal-members-and-access).

<Tip>
Library and Content do different jobs. Library is what agents read; Content is what customers read. A policy can live in both: the full document in Library, a friendly article in Content.
</Tip>