# Read a Contact's profile

> See everything help.ai knows about one person, and where each fact came from.

A Contact's page brings together what your agents have learned about one person across conversations and forms. Open **Contacts** and select a name.

## Profile

The profile lists **Name**, **Email**, **Phone**, **Company**, **Role**, **Location**, **Preferred contact** and **Preferred time**. A field nobody has mentioned shows a dash.

Each filled-in field carries a tag:

| Tag | Meaning |
| --- | --- |
| **Verified** | The visitor confirmed it, in a form or a tool answer |
| **AI** | AI inferred it from the conversation. The tag shows how confident it is, such as "AI 80%". |

Hover over a tag to see its source: **Form**, **Tool answer**, **AI extraction** or **Enrichment**. Before you rely on an AI fact, such as an email address you're about to write to, confirm it with the customer.

## Identity

**Emails**, **Phones** and **Visitor IDs** list every handle linked to this person. help.ai uses them to recognize the same person when they come back.

## Activity

| Item | What it shows |
| --- | --- |
| Conversations | How many conversations this person has had |
| Signals | How many Signals they've produced |
| Sentiment | Their latest sentiment |
| First seen | When they first appeared |
| Source | The deployments and agents they've talked to, and the channel they used last |
| Interests | Topics they've shown interest in |

The **Timeline** lists each conversation and form submission, tagged **Verified** or **AI**, with links to the agent, the deployment and **Open conversation**.

## Signals for this person

The **Signals** card lists every Signal for this Contact with its stage, temperature, confidence, status and score. Select one to open it. See [Work a Signal](https://support.help.ai/inbox-and-cases/work-a-signal).

## Follow up

To act on what you see, select **Open conversation** in the **Timeline**. In the conversation, open the **Conversation** menu and choose **Track work from this chat** to create a Case. See [Track follow-up work with Cases](https://support.help.ai/inbox-and-cases/track-follow-up-work-with-cases).

<Tip>
Facts from forms are **Verified**. If you need a reliable email or phone number, ask for it in a form. See [Build a form](https://support.help.ai/forms/build-a-form).
</Tip>