# Set up your email domain > Add your domain, publish its DNS records, and step up DMARC so your email reaches the inbox. An email deployment answers the email your customers send, from your own domain, such as support@acme.com. Before it can send and receive there, add the domain to your workspace and publish a few DNS records at your DNS host. Domains live in **Connections** → **Emails** → **Domains**, at **help.ai/w/your-workspace/emails/domains**. ## Add the domain 1. Open **Domains** and select **Add domain**. 2. Enter the domain your customers email, such as `acme.com`, without https:// or a path. 3. Select **Add domain**. The domain's page lists the records to add. Each domain belongs to one workspace. Your own mailboxes on the domain, at Google, Microsoft or any other provider, keep working: help.ai sends with its own records and receives on a subdomain. ## Add the records The domain's page lists every record with a copy button for its name and value, and the status help.ai sees. | Record | Type | Name | What it does | | --- | --- | --- | --- | | DKIM (3 records) | CNAME | `._domainkey.acme.com` | Signs every email help.ai sends for you, so providers know it's really from your domain | | Bounce MX | MX | `bounce.acme.com` | Receives the notices for email that couldn't be delivered | | Bounce SPF | TXT | `bounce.acme.com` | Lets help.ai's mail servers send for the bounce address | | Receiving (optional) | MX | `help.acme.com` | Delivers email for any address on help.acme.com to your email deployments | Some DNS hosts add your domain to the end of every name. If yours does, enter only the part before your domain, such as `bounce`. ## Verify The page checks again every 30 seconds, and **Check again** checks right away. Each record turns **Found** once your DNS host publishes it, usually within minutes and at most 72 hours. When the DKIM records are found, the domain shows **Verified** and email deployments can use its addresses. Then add the addresses to an email deployment, in its **Addresses** card, such as `support@help.acme.com` or `*@help.acme.com` for every address. To keep customers writing to support@acme.com, forward that mailbox to the deployment's address, or to its **Forwarding address**. ## Step up DMARC DMARC tells mail providers what to do with email that claims to be from your domain but fails DKIM and SPF. It keeps others from sending as you, and Gmail and Yahoo expect it from businesses that send email. The domain's **DMARC** card shows what your domain has now and the record to publish next: 1. **Not set up:** publish `v=DMARC1; p=none; rua=mailto:dmarc@acme.com` as a TXT record at `_dmarc.acme.com`. Nothing changes for your email yet, and the reports sent to the rua address show everyone who sends as your domain. 2. **Monitoring** (`p=none`): once the reports show only help.ai and your own mail services, change `p=none` to `p=quarantine`. Email that fails then lands in spam. 3. **Enforced** (`p=quarantine` or `p=reject`): you're done. Before you enforce, make sure every service that sends as your domain, such as your mailbox provider, newsletter or billing tool, signs with DKIM or passes SPF for your domain. ## Show your logo with BIMI (optional) BIMI shows your logo beside your email in inboxes that support it. It needs DMARC set to quarantine or reject. 1. Make a square logo in the SVG Tiny PS format and host it at a public https address, such as `https://acme.com/bimi/logo.svg`. 2. Add a TXT record at `default._bimi.acme.com` with `v=BIMI1; l=https://acme.com/bimi/logo.svg;`. The domain's **Brand logo (BIMI)** card has it ready to copy. Gmail and Apple Mail show the logo only with a Verified Mark Certificate (VMC) or Common Mark Certificate (CMC), which you buy from a certificate authority. Yahoo, AOL and others may show it without one. ## What help.ai handles for you | | | | --- | --- | | Threading | Replies keep the customer's thread, and the subject and footer name the ticket, such as #C12, so a reply that loses its thread still finds its ticket. | | Right-to-left text | Each paragraph takes its own direction, so Arabic or Hebrew reads right to left beside English. | | Reply loops | AI replies are marked as automatic, so out-of-office replies don't answer them, and help.ai never answers out-of-office replies, bounce notices or mailing lists. | | Bounces and complaints | An address that bounces or marks your email as spam is blocked before the next send. See **Connections** → **Emails** → **Blocked addresses**, at **help.ai/w/your-workspace/emails/blocked-addresses**. | | Inbox preview | The line inboxes show under the subject is the start of your reply, not the greeting. | | Plain text | Every email carries a plain-text copy beside the formatted one, with no tracking images. | Keep receiving on a subdomain such as help.acme.com. Changing the MX records of acme.com itself would move your own mailboxes to help.ai.